TRAILS Deluxe Resources

Why buy from Keymaster Games?

At Keymaster Games, we care deeply about bringing a finely crafted tabletop gaming experience to your living room. That means using the highest quality components from the best manufacturers in the world. When you buy from us, you are ensuring that we can sustainably grow our business without compromising on quality.

Buying from us also ensures you are receiving genuine product. Additionally, we are able to guarantee that any issues with missing components or damaged goods can be corrected in a timely manner.

How will my games be shipped?

All Domestic US orders are shipped from Orlando, FL using FedEx Smartpost. Orders are processed on Monday and Thursday of each week and shipped the following day. Once shipped, your order takes 2-8 days depending on how far you live from Florida. It will be delivered via USPS to your door.

Canadian orders are customer friendly. Once an order is placed it will take 1-2 weeks before tracking is activated then 2-7 days to reach your shipping location.

At this time, due to the pandemic, we are not shipping to other regions.

I received my order but it contained damaged or missing components. What now?

Please fill out this Google form for any damaged or missing components.

I have an issue or question. Who do I contact?

Send an email to hello@keymastergames.com

Or via snail mail to:
Keymaster Games
160 Tracy Street, Unit 10
Athens, GA 30601

Do you have a return policy?

If you bought a game on our webstore, it is still in shrink wrap and undamaged, then it is eligible for a return within thirty (30) days of your order. To initiate a return, please email hello@keymastergames.com with your order number and what you want to return. From there you will be provided a return label and a packing list.

You are responsible for any return shipping costs. Your refund will be processed when your return is received and reviewed by the warehouse.