Why buy from Keymaster Games?
At Keymaster Games, we care deeply about bringing a finely crafted tabletop gaming experience to your living room. That means using the highest quality components from the best manufacturers in the world. When you buy from us, you are ensuring that we can sustainably grow our business without compromising on quality or paying our artists and designer partners less than they deserve.
Buying from us also ensures you are receiving genuine product. Additionally, we are able to guarantee that any issues with missing components or damaged goods can be corrected in a timely manner.
How will my games be shipped?
Domestic US orders are shipped with tracking from Orlando, FL using FedEx SmartPost or FedEx Ground for orders 10+ lbs. During non-peak season (Jan-Oct) orders take 4-10 days to arrive.
Canadian orders are shipped and take 2-5 weeks to arrive. Tracking will be sent to you 2-7 days before delivery. All Canadian orders are customer friendly meaning we will handle all import and VAT related charges and forms.
At this time, we are not shipping to other regions. We are in the process of registering for tax licensees in the UK and the EU and will open up shipping to those countries when possible.
I received my order but it contained damaged or missing components. What now?
Please fill out this form for any damaged or missing components.
I have an issue or question. Who do I contact?
Send an email to firstname.lastname@example.org
Do you have a return policy?
All of our games and apparel carry a 90 day return policy from the delivery date of your item(s). To start a return, send an email to email@example.com. After your return is complete, you will be refunded for the sold price of your returned items (excluding shipping).
Shipping is a significant expense and a drain on the environment so instead of sending your items back to us, we ask that you donate them to a local charity or public enriching organization. If you aren't familiar with a charity in your area, you can also donate to a local board game café, library, or school.
After your item has been donated, just email us proof (a receipt, handwritten letter, photo of who received it, etc.) and we'll process your refund.