Shipping & Returns

USA

Domestic US orders are shipped with tracking from Orlando, FL using FedEx SmartPost or FedEx Ground for orders 10+ lbs. During non-peak season (Jan-Oct) orders take 4-10 days to arrive.

CANADA

Canadian orders are shipped and take 2-5 weeks to arrive. Tracking will be sent to you 2-7 days before delivery. All Canadian orders are customer friendly meaning we will handle all import and VAT related charges and forms.Β 

INTERNATIONAL

At this time, we are not shipping to other regions. We are in the process of registering for tax licensees in the UK and the EU and will open up shipping to those countries when possible.

Do you have a return policy?

All of our games and apparel carry a 90 day return policy from the delivery date of your item(s). To start a return, send an email to hello@keymastergames.com. After your return is complete, you will be refunded for the sold price of your returned items (excluding shipping).

Shipping is a significant expense and a drain on the environment so instead of sending your items back to us, weΒ ask that youΒ donate them to a local charity or public enriching organization. If you aren't familiar with a charity in your area, you can also donate to a local board game cafΓ©, library, or school.Β 

After your item has been donated, just email us proof (a receipt, handwritten letter, photo of who received it, etc.) and we'll process your refund.